What to Do if You Have an Accident While Traveling in New Zealand.

Traveling through New Zealand is an exciting adventure filled with breathtaking landscapes and memorable experiences. However, it's important to be prepared and informed about what to do in the unlikely event of an accident during your trip. Here’s a comprehensive guide by Stevong Travel to help you manage such situations calmly and efficiently.

Step 1: Ensure Your Safety

Immediately after an accident, the most crucial step is to ensure your own safety and that of others involved. If possible, move to a safe location away from traffic or any immediate hazards.

Step 2: Seek Emergency Assistance

• Dial 111: In New Zealand, dial 111 to reach emergency services (ambulance, police, and fire department).
• Clearly communicate your location and describe your situation to the operator.
• For non-emergency situations, you can visit the nearest medical center or hospital emergency department.

Step 3: Receive Medical Treatment

New Zealand’s healthcare system is reliable and accessible. Travelers who experience an injury caused by an accident can access emergency care quickly. Remember:

• Inform medical staff that you are a traveler and provide details of your travel insurance.
• Keep all medical documents and receipts for insurance claims later.

Step 4: Report to the Authorities

• If involved in a vehicle accident, always report the incident to the New Zealand Police, even if it seems minor.
• Obtain a copy of the police report for your records and insurance purposes.

Step 5: Contact Your Travel Insurance Provider

• Notify your travel insurance company about the accident as soon as possible.
• Provide detailed information and documentation, including police reports, medical records, and receipts.
• Clarify the coverage and processes related to medical care, travel adjustments, and additional expenses.

Step 6: Inform Your Tour Operator or Accommodation

• If you booked your travels through a tour operator like Stevong Travel, contact us immediately. We can assist you with adjusting your travel itinerary, providing local support, and liaising with service providers.
• Inform your accommodation to arrange assistance and modify bookings if necessary.

Step 7: Keep Detailed Records

Document all relevant information meticulously:

• Photos of the accident site.
• Names and contact information of witnesses.
• Medical reports and police statements.

Additional Support

If language barriers or unfamiliar processes cause confusion or distress, reach out to local consulates or embassies for assistance. They can help communicate with local authorities and guide you through administrative procedures.

Stay Calm and Informed

While accidents can be distressing, knowing exactly how to respond ensures a smoother process of managing the situation. New Zealand is well-prepared for assisting visitors, making your experience as stress-free as possible even in unforeseen circumstances. Stevong Travel is here to support your journey every step of the way, ensuring safety and peace of mind throughout your travels in New Zealand.